Leading – By Learning
USCS invests in critical training for tomorrow’s leaders, managers.
Although it’s true that new buildings, automation and technology generate headlines in the market, USCS also invests time and money into its most important asset—its people. This winter found the company kicking off two important employee development initiatives: a Management Skills Training Program and a Complete Leader Program.
Nicole Janeczek is Vice President of Human Resources Operations at USCS’s Camden, NJ, headquarters.
“As members of the USCS Management Team, our leaders play a critical role in our company’s success,” she says. “While our managers are ultimately responsible for the completion of work, they are the stewards of one of our most valued resources—our Cold Crew.”
She adds, “Our core commitments of Protect, Respect, Progress, Affect and Connect are the anchor of our business and serve as the guide for our company direction, our business decisions and our employees’ behavior. Our commitments are truly what set us apart from our competition. As USCS employees, it defines who we are. And as leaders, we are the most visible models of these values.”
Here are profiles of each program:
Management Skills Training Program
What: Makarios Consulting helps managers develop key principles in people management. Program goals are to help managers develop increased self-awareness, learn best-in-class management skills and apply practical tools. Participants learn to build a high performing team, give feedback, handle conflict, delegate effectively, and counsel employees to restore performance.
Who: USCS’s goal is to train as many as 540 employee-supervisors. There are typically 18 supervisors to a group and typically two groups are trained at a time.
When: USCS’s Management Skills Training Program is an intensive, four-day program. All USCS supervisors will go through the program at some point until the end of 2025. Two days of training will occur at one location and two days of training at another. Day Three and Day Four sessions likely will take place at USCS’s Camden, NJ, headquarters.
Complete Leader Program
What: With the help of Makarios Consulting, USCS offers Complete Leader Training, an advanced and comprehensive program to assist leaders in developing the vital principles of people management. It also promotes increasing self-awareness and fostering a mindset of continual growth and learning.
Who: There are 96 USCS senior level managers who will participate in this program. Groups of 18 people will go through the program at a time. The goal is to have all senior leaders participate in the program prior to the end of 2025.
When: Trainings will begin in March 2024 and will be held in two-day periods during different months, for a total of six training sessions. It will finish at the end of 2025.